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11/17/2009 I I
Volkswagen Middle East hosts regional qualifier of 2009 Service Qualification World Championship
Technicians and Service Advisors triumph in regional round to compete in the international awards
Dubai, 16 November 2009 - Volkswagen Middle East invited its partners in Dubai, Abu Dhabi, Kuwait, KSA, Bahrain, Syria and Oman to participate in the regional round of its 2009 Volkswagen Service Qualification Championship, with two winners from each market qualifying for the international final. The championship was organised to honour and reward Volkswagen Service Advisors and Technicians who have demonstrated the highest levels in service quality, professional and technical knowledge.
This initiative is an ongoing programme from Volkswagen to continuously improve service standards and ensure that technicians and service advisors are kept up-to-date with the latest information and skills. It also provides a good platform to discuss with industry experts new insights and ideas in the areas of service and technology.
Last week, a total of 31 technicians and service advisors took part in the Middle East qualifying round in Dubai, competing against each other through two rounds of targeted multiple choice questionnaires. One Volkswagen Service Advisor and one Volkswagen Technician from each market won their rounds by demonstrating excellent knowledge and experience.
Thomas Faerber, After Sales Director at Volkswagen Middle East said, “We regularly train our service personnel and see new levels of improvement in their capabilities and achievements. We therefore participate in the awards to reward their ongoing dedication not only to Volkswagen but to the service industry as a whole. We are confident that we have some of the most qualified and knowledgeable service employees in the field and acknowledge this by providing this opportunity for them to stand out.”
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The winners will join around 65 other countries in the international final taking place in Germany next year to compete for the two world titles: Volkswagen World Master Technician of the Year and Volkswagen World Service Advisor of the Year.
The Volkswagen Service Qualification World Championship is now in its third year and has proven to be a great success amongst its competitors. The achievements of the service advisors and technicians set an example for day-to-day work throughout the service business, ensuring all issues are fixed correctly the first time they are identified and bringing a significant improvement in the all-important competitive factor of customer satisfaction.
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