Owners and drivers
Welcome to Volkswagen Care - the platform that embodies our whole after-sales experience, putting the focus on exceptional service and workmanship, while relentlessly being dedicated to you, and all the joys of owning a Volkswagen.
Welcome to Volkswagen Care - the platform that embodies our whole after-sales experience, putting the focus on exceptional service and workmanship, while relentlessly being dedicated to you, and all the joys of owning a Volkswagen.
Peace of mind comes standard when you join the Volkswagen family
Whether your Volkswagen is brand new, pre-owned or has been handed down through generations, you will always receive genuine care and transparent pricing from our network of authorized service centers.
Quick links
Service and care packages
Browse our Volkswagen Care plans below.
Keep your Volkswagen in showroom condition. Whether it is a dent, a stone chip, scratch, wheel repair or even a minor repair to the interior of your car, this policy will have your car looking as good as new in no time.
Service plans | Maintenance plans | ||||
|---|---|---|---|---|---|
Coverage | Covers annual manufacturer service requirements of vehicle | Coverage | Covers common wear parts as required by vehicle | ||
Components | Oil Fiter, Air Filter, Pollen Filter, Sparkplugs, Fuel Additive, Transmission Oil*, Poly V Belt*. Haldex Oil** | Components | Brake pads, Brake discs, Wiper blades, Starter battery | ||
Standard package | 3yr/45,000KM w/ new car sale | Standard package | 3yr/45,000KM - 10yr/150,000KM with new car sale (optional) | ||
Extention package | Applicable any time. Customizable packages | Extension package | Applicable any time. |
Coverage
Components
Standard package
Extention package
Warranties and VIN lookup (recalls)
Volkswagen is focused on ensuring that you are happy with your purchase and on reducing the worry of owning your new vehicle.
That's why when you buy a new Volkswagen from any of our authorised Volkswagen dealerships, we'll provide warranty cover to protect you against the repair costs of manufacturing and material defects within the specified warranty period.
3-Year manufacturer warranty standard across the Volkswagen range
Volkswagen Manufacturer Extended Warranty is optional across the Volkswagen range
12-Year body protection warranty
3-Year paint warranty
2-Year Genuine Parts and Accessories warranty
Please note: The above results are a standard offering when purchasing a new VW. Any additional warranty, service, and roadside assist plan / options will vary depending on your local dealer. Contact your local dealer to get the exact details for your vehicle.
Book a service online
Equipped with the latest tools and diagnostic equipment, our certified technicians can diagnose a fault and repair it with Volkswagen Genuine Parts®. With direct access to the factory that built your Volkswagen, code clearing and software updates can be made on the spot.
Parts
High quality and perfect fit: With our Volkswagen Genuine Parts®, your car will stay 100% original, even following repairs or maintenance.
Roadside Assistance
In most cases a breakdown can be resolved at the roadside, getting you safely back on your way. We'll provide you with expert advice and, if needed, we'll tow your car to the nearest approved Volkswagen service center.
Our roadside assist includes:
- Testing and Jump-starting your vehicle.
- Getting access to your vehicle if you're locked out.
- Changing your tyre.
- Delivery of fuel if you run out.
- Tow to an approved Volkswagen service center.